AI chatbots

• Website assistants that answer service, policy or product questions from information you approve.
• Guided product finders that ask about a customer’s needs and narrow options using catalogue data and selection rules.
• Staff assistants that help people find answers in approved internal documents, with access limited to the intended users.
• Enquiry assistants that collect details for review and, where agreed, send confirmed enquiries to your CRM.

We organise the sources the chatbot can use, define what it should do when an answer is missing and agree when it should hand over to a person. If answers need current stock, order details or account information, we assess an AI integration so the chatbot can look up the right record rather than guess.

We work with OpenAI for language and retrieval where appropriate. A React interface can sit in an existing website or application, and a Cloudflare Worker can run the server-side connection and protect credentials. We assess the site, access and hosting requirements before committing to installation. A chatbot can also be part of a web application or a mobile app.

We agree sample questions and expected behaviour, then test common questions, unclear requests and cases where the assistant should decline or hand over. We scope protections such as rate limits, consent, access controls and a review step before sending data or taking an action.

Tell us where the chatbot should run, who will use it, the questions it should answer and what information it can use. If you already have a chatbot, tell us what works and what still needs attention.