Your information, handled with purpose.
Dotmatrix is a founder-led practice operated by Brandon Jones in Waterfall, KwaZulu-Natal, South Africa. For privacy questions or requests, contact brandon@dotmatrix.co.za.
Information you choose to send
The enquiry asks for your contact details, business context and project requirements. This information is used to assess fit, respond to the enquiry and discuss appropriate next steps. Please avoid submitting sensitive customer information, passwords or account credentials.
How applications are processed
Applications are submitted through Web3Forms and delivered to Dotmatrix’s controlled email mailbox. Web3Forms processes the submission as an external service provider; its infrastructure and subprocessors may process data in multiple regions. Please review the Web3Forms privacy policy. Email and hosting services may also process information necessary to deliver and operate the service.
Previous website chatbot
We removed the public chatbot on 9 November 2026. The current enquiry form and email route do not use OpenAI or send submissions to the chatbot’s CRM integration.
If you used the previous chatbot, chat messages and replies were processed by Cloudflare and OpenAI after you chose to share them. OpenAI’s API input/output sharing programme allowed shared messages and replies to be used for evaluation and model improvement. Enquiries you explicitly confirmed were sent to Zoho CRM so we could respond. This did not enrol you in marketing.
Removing the chatbot does not erase previously processed data. Previous confirmed enquiries follow the retention policy below. Providers apply their own retention policies, including for backups and shared data. See OpenAI’s data-sharing explanation. To ask about a previous chat or enquiry, email brandon@dotmatrix.co.za.
Retention and your choices
Unsuccessful applications held by Dotmatrix are deleted after 12 months. Web3Forms states a maximum default retention of three years, unless a shorter period applies or data is deleted earlier. For a deletion request covering your submission, contact brandon@dotmatrix.co.za. If an enquiry becomes an engagement, the relevant project and contractual records are handled under the agreed engagement terms and applicable recordkeeping requirements. You will not be added to a marketing list without separate consent.
You can ask to access, correct or delete your information by emailing brandon@dotmatrix.co.za. Dotmatrix will assess and respond to your request, including any obligations that affect deletion.
Optional analytics
Analytics are off unless you choose to allow them. If enabled for the live site, Google Analytics and Google Tag Manager help Dotmatrix understand page visits and enquiry steps. Names, email addresses, business names and application answers are excluded from analytics events. Advertising tracking is not enabled.
The site remembers your privacy choice in your browser for up to six months. Use to review or withdraw your analytics choice at any time. Rejecting analytics does not prevent you from using the site or submitting an application.
Contact and accessibility
If you cannot use the application or privacy controls, email brandon@dotmatrix.co.za for assistance or an alternative way to enquire.