AI integrations

• Customer and sales tools: look up approved records or send reviewed enquiries to a CRM.
• Catalogues and knowledge: retrieve product details, policies or documents from an agreed source.
• Business applications: add AI-assisted search, classification or drafting to a tool your team already uses.
• Approved actions: create or update records after validation or human confirmation where needed.

We map which information moves, which system owns each record and which actions are allowed. We review the API, account plan, authentication and available permissions before we commit. Read-only access may be enough; access to write or delete information is scoped separately.

We use APIs and webhooks to connect systems. Cloudflare Workers can receive events or expose a server-side API, while TypeScript can help define and validate the data exchanged. OpenAI can handle language tasks where needed. We scope credential storage, duplicate protection, retries and failure alerts around the way each system behaves.

An integration is the connection between systems. A workflow defines the order of work, decisions and handovers. If a person needs a screen to review the result, a custom software project can provide that interface.

Name the systems you use, what should trigger the connection, and what should be read, created or updated. Share an example with private data removed. Please keep passwords and API keys out of the enquiry.